Kensington Park Ph 2 - Community FAQ's

Community FAQs

Kensington Park Ph 2

 

 

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq. 

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Board of Directors. This committee is tasked to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Board of Directors within 10 days from the date of submission, please submit a request via TownSq or email us at kp2hoa@yahoo.com

Board Meetings

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for all landscape and property maintenance of their property and home. 

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.  

  • What is the trash/waste pick-up schedule for my community?

         Trash days-Tuesdays and Fridays

         Recycle pick up-Wednesdays

  • How do I get electric/gas/water/trash service? 

Please contact the City of Midlothain for water and trash service. https://www.midlothian.tx.us/

Choose Energy-compare electric service companies.

Hilco Electric Cooperative, Inc. (800) 338-6425

Atmos Energy (888) 286-6700 for gas

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to kp2hoa@yahoo.com  Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found in the documents section on TownSq. or email us at kp2hoa@yahoo.com

Contacts

  1. Who can I reach for help?

 Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application. 

Via Email at kp2hoa@yahoo.com 


  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on TownSq Documents Tab.

Financial

  1. What is my balance?

You may request your balance by contacting our team via email at kp2hoa@yahoo.com. 

  1. How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Kensington Park Phase 2

PO Box 16

Midlothian, TX 76065

 

Option 2: Contact us at kp2hoa@yahoo.com for Square Invoice to be sent to your email for online payment.

When making credit card payments online, there is a convenience fee of 3% of the total payment amount. This fee is based on your assessment. 

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please send to the name of the payee and the PO Box address referenced above.  

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted by sending request for invoice from Square at kp2hoa@yahoo.com.


  • When is my assessment due?

       The Annual assessment is due and payable on January 1st each year.  Non-Payment Late Fees are charged each Month as of February 1st.

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact us at kp2hoa@yahoo.com Or the name and contact number on your letter.

  • Who can I talk to about setting up a payment plan?

Contact our team at kp2hoa@yahoo.com A member of our team will be happy to assist you however possible. 

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities,   maintenance of all common areas, landscaping, shared park maintenance, insurance, taxes, etc..

  • Where can I find my account number?

If you need your account number please contact us at kp2hoa@yahoo.com


Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Copy of current Insurance is located under the documents tab on TownSq. or by Contacting us via email at kp2hoa@yahoo.com . You can also submit a request through TownSq. 

 

Owner Information

  • How do I update my contact information/mailing address?

Contact  via email at kp2hoa@yahoo.com  You can also submit a request through TownSq. 

Resales

  • How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via email kp2hoa@yahoo.com

  • How much does a lender questionnaire cost?

Effective as of 1/1/2024

Resale Certificate is $295 

Transfer Fee is $200

Refinance Letter is No Charge

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via email at kp2hoa@yahoo.com

  • I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via email at kp2hoa@yahoo.com

Rules/Regulations

  1. What is the community's pet policy?
  2. No person owning any Lot or Lots shall keep domestic animals of any kind ordinarily used for commercial purposes on his/her property, and no person owning any Lot or Lots shall keep any animals in numbers in excess of that which he/she may use for the purpose of companionship for the private family, it being the purpose and intention hereof to restrict the use of said property so that no person shall quarter on the premises horses, cows, hogs, sheep, goats, guinea fowls, ducks, chickens, turkeys or any other animals that may interfere with the quietude, health, or safety of the community.


  • What is the community's parking policy?

No trailer, camper, boat or inoperable automobile shall be left on the street or within the front yard.

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 

Easily communicate with neighbors, and board members 

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

 

  • How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:


Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our  via email at kp2hoa@yahoo.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.